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Help Desk Specialist/Library Assistant

 
Job Summary:
This is a full-time position.  The hours for this position are Monday – Thursday 4 p.m. – Midnight, Friday Noon – 8 p.m.  The schedule for this position is subject to change to accommodate the academic calendar and staffing needs.
The primary responsibility of this position is to provide information technology and library services support for members of the Iona College community.

Duties and Responsibilities:
  • Provide telephone and walk-in support to users on library services, application software and software/hardware specific to Iona College, diagnose and troubleshoot various software/hardware problems.  Generate activity tickets using the Help Desk software package and manage library transactions using OCLC WMS Library system.
  • Open/Close the library buildings (Ryan and Arrigoni Library); conduct hourly rounds, gather/compile statistics; monitor and report facility and security issues.
  • Retrieve books, articles, microfilm and videos as needed, check in/out/renew books, reserve items and ILL materials and activate library accounts, process library overdue notices.
  • Apply principles of good patron service to all interactions with current and potential students, faculty, staff, alum and guests.
  • Monitor communications from supervisors, co-workers and campus departments.
  • Utilize resources to maintain awareness of library and campus events.
  • Assist students and faculty with laptop setups on the wireless network, assist students with the installation of virus protection/anti-spyware software.
  • Reset user passwords and distribute password envelopes.
  • Monitor functionality and respond to technical problems in labs and technology classrooms (library and campus-wide) and Romita Auditorium; troubleshoot network printing queues, printers, copiers, microfiche readers, workstations, DVDs, VCRs, projection systems, etc.
  • Acquire and maintain advanced level of expertise on software applications and operating systems. Research answers to user question utilizing various tools and media.
  • Support potential students in accessing admissions and financial aid applications.
  • Create/Update staff and user documentation for installs, updates, etc.
  • Assist in maintaining Master Calendar.
  • Process scantrons for tests and evaluations
  • Participate in Freshmen Orientation and move in day.
  • Act as liaison between the Iona Community, Iona College Libraries and other areas within Information Technology and the Libraries.
  • Assist in training other help desk specialists and managing and scheduling student workers.
  • Assists to facilitate proper organization, management, including shifting and circulation of library materials.
  • Performs other job duties and responsibilities as requested by supervisor, manager and/or department head. Schedule subject to change to accommodate the academic calendar and staffing needs, may work evenings and/or occasional weekends.
Required Qualifications:           
Education: High school diploma, college preferred.
Experience: Library experience preferred, specifically in the job specialty.
Specialized Skills: Knowledge of a range of computer hardware and software used in academic libraries. Knowledge of the technology, practices and standards of the individual’s area of responsibility.

Instructions to Applicants:
Please send resume, cover letter and three references to:
Natalka Sawchuk
Assistant Director of Libraries for Public Services and Systems
Iona College
715 North Avenue
New Rochelle, NY 10801
nsawchuk@iona.edu