Loan Coordinator and Student Financial Literacy Counselor


Under the general direction of the Director of Financial Aid, the Loan Coordinator and Student Financial Literacy Counselor works closely with the Director and the Student Financial Services staff to develop a student-service centered office. The Coordinator/Counselor is the student loan subject matter expert and is responsible for the management of all student loan processing under federal and private loan programs and acts as liaison to all lender and guarantee agencies.
The Coordinator/Counselor is responsible for reengineering and streamlining the electronic processing of federal loans and ensuring federal and state compliance with loan processing and eligibility regulations. The Coordinator/Counselor provides training and information to all Student Financial Services staff on federal and private loan program processing and issues, and develops and conducts student financial literacy programming. 
Assist in the implementation of financial aid policies and procedures and provide financial aid information to the College community, prospective and current students.  In addition, the Coordinator/Counselor performs the duties of a Financial Aid Counselor during peak periods and on an as-needed basis.

Duties and Responsibilities:
  • Manages day-to-day operations of the College’s federal direct and private student loan portfolio, including loan applications, entrance and exit counseling, credit checks, originations, adjustments, and the import/export of data to the Common Origination and Disbursement system (COD) and other external systems. Makes recommendations for changes and improvements and works with Information Technology on systems implementation related to the student loan programs.
  • Reply to student inquiries via web and general correspondence, as well as, office calls and visits.
  • Produces and monitors reports to ensure integrity of data and funds transmittals.  Implements and monitors alternative loan programs process and meets with loan providers as needed.
  • Provides information and training to SFS staff on accessing student loan accounts via COD, lender websites, and the National Student Loan Data System (NSLDS) etc. Documents all processes and procedures.
  • Troubleshoots student loan issues and produces correspondence to students regarding to individual loan status and problems. Ability to defuse difficult, angry, or emotional situations with student and/or parents.
  • Identifies materials and resources on student financial literacy. Develops and conducts workshops and programming for students on financial literacy issues including student debt and repayment, establishing and maintaining good credit, living within a budget, and identity theft protection.
  • Provides information and training to SFS staff on accessing student loan accounts via COD, lender websites, and the National Student Loan Data System (NSLDS) etc. Documents all processes and procedures.
  • Reconciles federal direct and private loan funds on a monthly, semester, trimester, and annual basis and works with Director of Student Accounts or his/her designee to ensure compliance with loan return regulations.
  • Serves as a financial aid counselor during peak periods and as-needed. Counsels students and families, calculates financial need and constructs financial aid packages and reconcile student aid funds.
  • As a member of the Student Financial Services team, participates in the overall improvement and delivery of service to student and families
  • A strong commitment to providing the highest level of customer service is a must. Strong organizational skills, the ability to multi-task, work independently and as part of a team and to problem solve are essential.
  • Knowledge of federal and state financial aid and Title IV regulations, proficiency with automated financial aid systems, preferably PeopleSoft.  Excellent communication and interpersonal skills.
  • Participate in various Enrollment Management functions (new student orientations, registration nights, admitted student days, weekend information sessions, open house, etc).
  • Other duties and projects as assigned
Education: Bachelor’s degree required.

Experience: Demonstrated experience in student financial aid directly related to financial aid counseling, eligibility determination, need analysis, verification, and packaging required and/ or assisting veterans.

Specialized Skills: Team and service-oriented and able to effectively manage time.

Hours: 35 hours a week

Instructions to Applicants:
If you are interested in this position, please forward your resume, cover letter and the names of three references to:

Mary Grant
Director of Financial Aid
Iona College
715 North Avenue
New Rochelle, NY 10801