IONA

Part-time Help Desk Specialist

This is a part-time position; regularly scheduled hours during the Fall and Spring terms are Sunday, 2:00 p.m. 10:00 p.m. The primary responsibility of the position is the supervision of either the Ryan or Arrigoni Library Technology Help Desks during the weekend and evening.

Qualifications:   
  • High School Diploma, some college preferred.
  • Supervisory, Library and public service experience preferred.
  • Good oral and written communication, problem solving, computer skills required, strong computer skills preferred. 
  • Ability to handle, move and carry library materials.
           
Duties and Responsibilities:
  • Facilitates organization, management and circulation of the libraries’ collection.
  • Apply principles of good patron service to all interactions with users and visitors.
  • Maintains an environment, which facilitates research and study through monitoring and intervention.
  • Reset passwords, troubleshoot Help Desk queries when possible, generate activity tickets for all IT related interactions using Help Desk software package.
  • Monitor communications from supervisors, co-workers and campus departments.
  • Utilize resources to maintain awareness of library and campus events.
  • Supervise student workers.
  • Submit Daily Activity report to supervisor.
  • Responsible for opening and/or closing procedures for the libraries; monitor and report    facility and security issues. 
  • Compile user and usage statistics through hourly rounds.
  • Monitors copier system.
  • Performs other job duties and responsibilities as requested by supervisor, manager and/or department head. Schedule subject to change to accommodate the academic calendar and staffing needs, schedule may include evenings and/or weekends.

How to Apply:
If you are interested in this position, please forward your resume, cover letter and contact information for three references to:
 
Natalka Sawchuk
Assistant Director of Libraries for Public Services and Systems
nsawchuk@iona.edu

Committed to enriching our academic community through a spirit of inclusiveness, Iona actively encourages applications from diverse candidates.  Iona College is an Equal Opportunity/Affirmative Action Employer.