Help Desk

MS Live (Outlook Live/Windows Live) Email System

To Login

  1. Go to www.iona.edu, click on Quick Links, click on Iona Email: MS Live Email or go to http://www.outlook.com
  1. Enter your MS Live (Outlook Live/Windows Live) ID (Computer ID@gaels.iona.edu) and Password (Note: the username and password are case sensitive)
  2. Make sure "Remember me" and "Remember my password" are unchecked.
  3. Click Sign in

First-Time Configuration

  1. Under Verify your information: Type in your initial MS Live (Outlook Live/Windows Live) password.
  2. Under Change your password:
    Type in a new password.  New password must have a minimum of 6 characters and is case sensitive. We strongly recommend the password contain a number and a special character such as the $ or #.  Passwords cannot be reused.

    Retype new password.

    Check off "Make my password expire every 72 days"
  3. Click Submit
  1. MS Live (Outlook Live/Windows Live) requires you to sign in again after completing this step, using your new password.  Click on Sign in to Windows Live
  1. Choose the default language by choosing “English (United States)” from the drop down.
  2. Choose the default time zone by choosing “(UTC-05:00) Eastern Time (US & Canada)”
  3. Click Ok

Configure Account Settings

You now need to setup your Password Reset Option in MS Live (Outlook Live/Windows Live).

  1. Choose Options, located under sign out.
  2. Click on See All Options…
  1. Under Shortcuts to other things you can do, click on Change your password
  2. Under Password reset information, click on Change next to Question: Default secret question?
  1. Under Your question and secret answer, choose a question from the drop-down menu and fill in the answer in the space provided. Click on Save.
  2. Close out of the Account overview window to return to your inbox