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Where is the IT Help Desk?

The IT Help Desk and staff is temporarily located on the lower level of McSpedon Hall. Walk-in hours are:

Monday - Thursday		8:00 am - 7:00 pm
Friday		8:00 am - 1:00 pm
Saturday - Sunday		CLOSED
Please check this site often for updates.

Help Desk services are also available at Helen T. Arrigoni Library & Technology Center. The hours are:

Monday - Thursday		8:00 am - 10:00 pm
Friday		8:00 am - 4:00 pm
Saturday - Sunday		9:00 am - 4:00 pm

Laptop support will not be available at the Arrigoni Help Desk
Please check the website for exceptions and updates.

Where do I go if I need help with my laptop?

Please visit the temporary IT Help Desk located on the Lower Level of McSpedon Hall. Laptops support is available:

Monday - Thursday		9:00 am - 5:00 pm
Friday		9:00 am - 12:30 pm

Walk-up laptop support is also available at the Arrigoni Library Help Desk during these hours:

Monday - Thursday		6:30 pm - 10:30 pm
Friday		5:00 pm - 8:30 pm

Where do I find Reference assistance?

Arrigoni Library.
Summer Reference hours are:
Monday - Thursday 9:00 am - 9:00 pm
Friday 9:00 am - 2:00 pm
Saturday 9:30 am - 1:00 pm

More Questions

How do I get a book, journal, DVD, video, etc. that's located in Ryan Library?

Please note library materials will be retrieved from Ryan Library Monday-Friday only. Please wait for a confirmation before picking up the item at the Arrigoni Library.
Visit the Arrigoni Library and request the item in person. Monday - Thursday 8:30 am - 8:45 pm and Friday 8:30 am - 2:30 pm. Please expect a 15-30 minute wait for items requested in person.
OR
Call (914) 633-2791 to request a title for pick-up at Arrigoni Library
OR
Send an email to library@iona.edu and request a title for pick-up at Arrigoni Library. (This account will be monitored Monday-Friday 8:30 am - 4:30 pm)

Where do I go to return library materials?

You can return materials at Arrigoni Library or use the Book drop located in the front of Ryan Library.

Where do I pick-up and return InterLibrary Loan items?

Arrigoni Library

Where can faculty go to place items on course reserve?

Arrigoni Library

Where do I go to pay a library fine?

Arrigoni Library

Where do I go to use a scanner?

Arrigoni Library

Where else on campus can I find a computer lab?

Information about campus computing is available at: http://www.iona.edu/infotech/labsyst/

Where do I go to pick-up course reserves?

Arrigoni Library

Where can I watch a video or DVD?

Arrigoni Library

Where do I go if I need my passwords reset?

Please visit the temporary Help Desk located on the lower level in McSpedon Hall. Password resets will also be available evenings and weekends at the Arrigoni Library. Library hours.

Where do I go if I need to scan exams?

Please visit the temporary Help Desk located on the lower level of McSpedon Hall.

Where do I go if I need a remote for a classroom projector?

Please visit the temporary Help Desk located on the lower level of McSpedon Hall.

Where can I find a photocopier?

A photocopier is available at the Arrigoni/Library Technology Center.

How do I reserve a room in Ryan for the Fall 2009 semester?

Please fill out the online Room Reservation Form.

Is CELTIC open for faculty?

CELTIC will remain open weekday from 9:00 am - 5:00 pm as usual providing services to faculty. Please check the CELTIC web site for announcements of brief, temporary relocation of CELTIC staff due to construction interruptions.