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Goal 4

The CSD Program commits to serving community needs for increased access to speech and language services that reflect our commitment to ethical conduct, accountability, evidence-based practice, and service learning in the heritage of Iona College and the Christian Brothers.

Action Step 4.1 Develop a formal marketing program for the Clinic to promote the visibility of clinical services, particularly within the Westchester County, New York community of client referral sources and potential clients.

Person(s) Responsible:
Advancement/Public Relations, Chair, Clinical Director & Assistant Clinical Director, CSD Program

Resources Needed:
Available time, funding

Measurable Outcomes:
Items of marketing plan specified and enacted

Strategies for Evaluation and Assessment:
Community survey, report of clients served, including demographics

  • Raised awareness in the community about the Clinic’s services (i.e., outreach to local support groups, parent groups, and medical groups)
  • Created an updated brochure
  • Updated website
  • Initiated the use of social media (e.g., Linked-in and FaceBook)
  • Annual event (i.e., strides for speech) to increase awareness
  • 70% achieved

Action Step 4.2 Further develop communication disorder support groups and expand community screening efforts.

Person(s) Responsible:
Advancement/Public Relations, Chair, Clinical Director & Assistant Clinical Director, CSD Program

Resources Needed:
Available time, staffing with specific expertise, available space

Measurable Outcomes:
Number and type of support groups and screening efforts, increase in client numbers

Strategies for Evaluation and Assessment:
Community survey, self-study review

  • Started a weekly transgender support group (Fall 2017)
  • Free community hearing screenings
  • 50% achieved

Action Step 4.3 Develop new services that meet the needs of the community, such as a social communication groups, accent management, and a stuttering support group, for example, in the 11 context of student education.

Person(s) Responsible:
Clinical Director & Assistant Clinical Director, CSD Program

Resources Needed:
Available time, trained staff and available space

Measurable Outcomes:
Number and type of support groups

Strategies for Evaluation and Assessment:
Report of new services, self- study of quality and outcomes, participant and community feedback

  • Started a weekly transgender support group (Fall 2017)
  • Connected with Hearing Loss Association of America (HLAA) to support guest speakers in classes
  • 70% achieved

Action Step 4.4 Use emerging technologies to develop a periodic program newsletter to inform the community and Departmental alumni about CSD Program activities and achievements.

Person(s) Responsible:
Advancement/Public Relations, Program Director, Clinical Director, CSD Program

Resources Needed:
Available time, IT and marketing resources and support

Measurable Outcomes:
Number of newsletters produced and type/size of recipients

Strategies for Evaluation and Assessment:
Departmental and recipient feedback and assessment

  • Started a department newsletter (Fall 2016)
  • Continued Clinic Communicator (every semester)
  • 100% achieved

Action Step 4.5 Identify opportunities to use teletherapy to reach underserved populations and as a training opportunity for students.

Person(s) Responsible:
Clinical Director & Assistant Clinical Director, CSD Program

Resources Needed:
Available time, available technology, key faculty training/consultant

Measurable Outcomes:
Number of teletherapy sessions provided

Strategies for Evaluation and Assessment:
Report of number & assessment of therapy quality by faculty, student clinicians, and clients/patients involved

  • Discussed possible incorporation of Zoom for telepractice
  • 30% achieved

Action Step 4.6 Assess clinical materials and identify the need for new and/or replacement items and allocate budget accordingly.

Person(s) Responsible:
Chair, Clinical Director & Assistant Clinical Director, CSD Program

Resources Needed:
Budget allocated

Measurable Outcomes:
List of new and replacement materials needed

Strategies for Evaluation and Assessment:
Items purchased/repaired

  • Expanded and reorganized clinical inventory every semester
  • 100% achieved

Action Step 4.7 Promote opportunities to develop interdisciplinary clinical experiences.

Person(s) Responsible:
Clinical Director & Assistant Clinical Director, CSD Program

Resources Needed:
Available time, curricular flexibility, interest & participation of other departments

Measurable Outcomes:
One or more interdisciplinary opportunities developed

Strategies for Evaluation and Assessment:
Report of opportunities and feedback/review of experiences from participants and supervisor(s)

  • Discussed with Arts and Science Graduate Coordinator about potential interdisciplinary opportunities with college’s new occupational therapy program and with Education chair about offering courses for teaching certification
  • Documented need for collaboration with Education department for courses to support teacher certification in college-wide Graduate Master Plan (approved by Board of Trustees, 11/2017)
  • 25% achieved

Action Step 4.8 Assure internal and external clinical supervisors are using best evidence-based practices.

Person(s) Responsible:
Clinical Director & Assistant Clinical Director, CSD Program

Resources Needed:
Available time of supervisors for training

Measurable Outcomes:
Good attendance of supervisors at training sessions, documented use of good evidence in clinical paperwork

Strategies for Evaluation and Assessment:
Positive feedback from students, senior clinical faculty

  • Offered CEU opportunities for clinical supervisors (e.g., CAPCSD courses in June 2017)
  • 50% achieved