Goal 4
The CSD Program commits to serving community needs for increased access to speech and language services that reflect our commitment to ethical conduct, accountability, evidence-based practice, and service learning in the heritage of Iona College and the Christian Brothers.
Action Step 4.1 Develop a formal marketing program for the Clinic to promote the visibility of clinical services, particularly within the Westchester County, New York community of client referral sources and potential clients.
Person(s) Responsible:Advancement/Public Relations,
Chair, Clinical Director & Assistant Clinical Director, CSD Program
Resources Needed:Available time, funding
Measurable Outcomes:Items of marketing plan specified and enacted
Strategies for Evaluation and Assessment:Community survey, report of clients served, including demographics
- Raised awareness in the community about the Clinic’s services (i.e., outreach to local support groups, parent groups, and medical groups)
- Created an updated brochure
- Updated website
- Initiated the use of social media (e.g., Linked-in and FaceBook)
- Annual event (i.e., strides for speech) to increase awareness
- 70% achieved
Action Step 4.2 Further develop communication disorder support groups and expand community screening efforts.
Person(s) Responsible:Advancement/Public Relations,
Chair, Clinical Director & Assistant Clinical Director, CSD Program
Resources Needed:Available time, staffing with specific expertise, available space
Measurable Outcomes:Number and type of support groups and screening efforts, increase in client numbers
Strategies for Evaluation and Assessment:Community survey, self-study review
- Started a weekly transgender support group (Fall 2017)
- Free community hearing screenings
- 50% achieved
Action Step 4.3 Develop new services that meet the needs of the community, such as a social communication groups, accent management, and a stuttering support group, for example, in the
11 context of student education.
Person(s) Responsible:Clinical Director & Assistant Clinical Director, CSD Program
Resources Needed:Available time, trained staff and available space
Measurable Outcomes:Number and type of support groups
Strategies for Evaluation and Assessment:Report of new services, self- study of quality and outcomes, participant and community feedback
- Started a weekly transgender support group (Fall 2017)
- Connected with Hearing Loss Association of America (HLAA) to support guest
speakers in classes
- 70% achieved
Action Step 4.4 Use emerging technologies to develop a periodic program newsletter to inform the community and Departmental alumni about CSD Program activities and achievements.
Person(s) Responsible:Advancement/Public Relations, Program Director, Clinical Director, CSD Program
Resources Needed:Available time, IT and marketing resources and support
Measurable Outcomes:Number of newsletters produced and type/size of recipients
Strategies for Evaluation and Assessment:Departmental and recipient feedback and assessment
- Started a department newsletter (Fall 2016)
- Continued Clinic Communicator (every semester)
- 100% achieved
Action Step 4.5 Identify opportunities to use teletherapy to reach underserved populations and as a training opportunity for students.
Person(s) Responsible:Clinical Director & Assistant Clinical Director, CSD Program
Resources Needed:Available time, available technology, key faculty training/consultant
Measurable Outcomes:Number of teletherapy sessions provided
Strategies for Evaluation and Assessment:Report of number & assessment of therapy quality by faculty, student clinicians, and clients/patients involved
- Discussed possible incorporation of Zoom for telepractice
- 30% achieved
Action Step 4.6 Assess clinical materials and identify the need for new and/or replacement items and allocate budget accordingly.
Person(s) Responsible:Chair, Clinical Director & Assistant Clinical Director, CSD Program
Resources Needed:Budget allocated
Measurable Outcomes:List of new and replacement materials needed
Strategies for Evaluation and Assessment:Items purchased/repaired
- Expanded and reorganized clinical inventory every semester
- 100% achieved
Action Step 4.7 Promote opportunities to develop interdisciplinary clinical experiences.
Person(s) Responsible:Clinical Director & Assistant Clinical Director, CSD Program
Resources Needed:Available time, curricular flexibility, interest & participation of other departments
Measurable Outcomes:One or more interdisciplinary opportunities developed
Strategies for Evaluation and Assessment:Report of opportunities and feedback/review of experiences from participants and supervisor(s)
- Discussed with Arts and Science Graduate Coordinator about potential interdisciplinary opportunities with college’s new occupational therapy program and with Education chair about offering courses for teaching certification
- Documented need for collaboration with Education department for courses to support teacher certification in college-wide Graduate Master Plan (approved by Board of Trustees, 11/2017)
- 25% achieved
Action Step 4.8 Assure internal and external clinical supervisors are using best evidence-based
practices.
Person(s) Responsible:Clinical Director & Assistant Clinical Director, CSD Program
Resources Needed:Available time of supervisors for training
Measurable Outcomes:Good attendance of supervisors at training sessions, documented use of good evidence in clinical paperwork
Strategies for Evaluation and Assessment:Positive feedback from students, senior clinical faculty
- Offered CEU opportunities for clinical supervisors (e.g., CAPCSD courses in June 2017)
- 50% achieved