Skip navigation

IONA College Logo | Go to Home Page

Answers to Frequently Asked Questions

The COVID-19 pandemic is not something any of us would have chosen for your college years. Iona College is taking every precaution to ensure the health, safety and continued academic success of our entire community. We know that new facts will continue to surface, and that vigilance is paramount. We are closely monitoring all information and have prepared a comprehensive operational Return to Campus Plan to help guide us through the upcoming academic year.

Below, you will find answers to Frequently Asked Questions. If you have additional questions that are not answered here or in our Return to Campus Plan, please email us at taskforce@iona.edu.

RETURN TO CAMPUS

Will courses be offered on campus, online or both?

Teaching and learning will occur in a mixed-mode method to allow for both in-person and remote learning. All fall classes will be held in a mixed-mode method with synchronous learning, with the exception of classes already designated as distance learning (DL). Iona's course catalog lists classes and the learning mode on the College's website.

To help protect our community, Iona will conduct the first week of classes online only starting Monday, August 10 to give every student a chance to submit their negative COVID test results. Online instruction will pertain to all classes. If a student elected to take a class in person, they will begin online and then transition to in-person instruction starting Monday, August 17.

For more details on courses, please refer to the Mode of Courses section of our Return to Campus Plan.

When and how will Move-In Occur?

To promote social distancing and minimize exposure, Residential Life will carefully conduct "move-in" from Tuesday, August 4 – Sunday, August 9. Based on their building, floor, and travel distance, students will be assigned a specific date and 2.5-hour move-in assignment. Move-in times will begin at 8 a.m. and end at 7:30 p.m.

Those students assigned to August 4, 5, and 6 will be asked to utilize the move-in window to drop off their belongings and set up their rooms, returning on Friday, August 7, after 1 p.m. Those travelling from farther distances will be assigned to August 7, 8 and 9 and be allowed to fully move-in. All new students can return to the residence halls on August 7 after 1 p.m.

During move-in, residents can be accompanied by two guests. These two guests are not required to have a COVID test, but facial coverings and social distancing must be practiced at all times. Failure to comply with these protocols will result in removal from the campus.

For more details on move-in, please refer to Residence Halls section of our Return to Campus Plan.

Will students, faculty and staff need COVID-19 tests?

Before coming to campus, every member of the Iona community must take the COVID-19 PCR test. All employees must be tested within 14 days before returning to campus. All students must be tested within 14 days before returning to campus for classes or moving onto campus.

We have established a partnership with Montefiore Hospital in New Rochelle that provides any member of the Iona community testing at no cost.

Montefiore New Rochelle, in conjunction with the City of New Rochelle, and the NYS Department of Health opened a walk through COVID-19 testing facility located on Lockwood Avenue and Glover Johnson Place. The test results are normally emailed within 3 – 5 days of the test. Walk-ins are the preferred option. The walk-through testing facility is outside of the hospital; please do not contact Montefiore to schedule an appointment.

Students and employees may also get tested at their own health care provider. Employee test results should be sent to Human Resources. Students must submit all documentation to Iona College, Health Services Office.

For more details on testing, please refer to the Initial & Ongoing Testing section in our Return to Campus Plan.

Will Iona release my information if I report my positive test result or exposure?

No. Iona will not release the name or personal information of a COVID-19 positive case or close contact except as required by the Department of Health for contact tracing purposes.

How will we monitor the health of the community?

In addition to getting tested prior to starting classes, we will work with all members of the Iona community to monitor symptoms related to COVID-19. On a daily basis, all members of the Iona community will be expected to complete a COVID-19 symptom check via the Gael Care app.

For details on monitoring the health of the community, please refer to Monitoring of Health Conditions section in our Return to Campus Plan.

How will we prevent the spread of coronavirus?

Preventative plans are in place to contain potential transmission, including social distancing, wearing masks, reduced capacity and occupancy, sanitizing and disinfecting, and more.

For details on preventing the spread of coronavirus, please refer to Containing Potential Transmission section in our Return to Campus Plan.

Will masks and social distancing be required?

Everyone at Iona will be required to wear a face covering at all times when on campus. Campus has been restructured to promote physical distancing.

For details on masks and social distancing, please refer to Physical Distancing and Personal Protective Equipment sections in our Return to Campus Plan.

What changes will be made in residence halls?

Residence halls have been set up to reduce density so that there are no more than two people per room. Housing assignments were sent via Iona email on July 10. Multiple residential spaces have been reserved for students who need to quarantine or isolate.

For details on changes to residence halls, please refer to Residence Halls section in our Return to Campus Plan.

Who is allowed on campus?

In order to limit the risk of possible exposure, Iona College facilities and residence halls will be limited to the Iona community. With the exception of the below, the Iona campus and its grounds are otherwise closed to outside guests at this time as a result of the COVID-19 pandemic.

Visitors to campus will be limited to essential invited guests and must be pre-registered following guest procedures through the Invited Guest Registration Form.

Iona College students have the ability to request a visitor pass to meet with a family member or guardian on campus. It is recommended that these meetings occur in outdoor campus gathering spaces. Please note no guests are permitted inside the campus residential facilities.

Residence halls are limited to resident students and no overnight guests are allowed. Resident students may visit each other in different residence halls. No guest pass is required. Resident students will have to sign in and leave an ID at the front desk. All guests are in consultation with roommates.

Iona community members who are hosting visitors will be required to make guests aware of guidelines and expectations for maintaining community safety while on Iona’s campus. Guests will be required to display temporary ID passes at all times on campus.

All visitors will be required to wear face coverings in accordance with campus policy. Guest hosts are responsible for ensuring their guests follow the safety protocols expected of Gaels on Iona’s campus.

Visitors to campus must enter via Iona’s main entrance on North Avenue. All visitors must check in with Campus Safety and must be COVID-symptom free to enter campus.

The library will be restricted to members of the Iona community, plus guests of Admissions who are participating in campus tours.

During move-in, resident students can be accompanied by two guests. These two guests are not required to have a COVID-19 test, but facial coverings and social distancing must be practiced at all times. Failure to comply with these protocols will result in removal from the campus.

Iona College students accept responsibility for their guest's compliance to all College policies and procedures. A violation of such may be considered a Violation of the Iona College Student Code of Conduct.

  • Hosts will be responsible for picking up Visitor/Invited Guest credentials
  • Visitor/Invited Guests will be responsible for wearing their badges at all times

How will this affect athletics and athletics facilities?

Iona will be following New York State guidelines, NCAA regulations, and working with leaders from the MAAC conference to refine details for fall athletics events. At this time, as a member of the MAAC conference, Iona fall sport competition will be allowed to begin on September 19, 2020.

Iona is working on a plan to open its workout facilities while adhering to the NYS regulations. The goal is to keep our campus a safe, healthy, vibrant place, and we plan to space equipment and sanitize regularly so that students can enjoy the facilities.

For details on athletics and athletics facilities, please refer to Athletics section in our Return to Campus Plan.

Will the library and computer labs be open?

Libraries will be open and reserved for Iona students and guests on Admissions tours. However, public computers in the libraries and other spaces on campus will not be available at this point in time. Students should bring their own laptops to classes every day to assure that they are not sharing computers with others.

For details on libraries and computer labs, please refer to Computer Labs section in our Return to Campus Plan.

How will dining be impacted?

Dining facilities will open with plans to minimize risk and prevent exposure. Students, faculty and staff will be able to enjoy Iona's dining facilities, which have been spaced out to allow for social distancing. Chartwells, Iona's food service provider, has a plan to ensure safety, minimize risk and prevent exposure.

For details on dining, please refer to Dining Facilities section in our Return to Campus Plan.

Will students be allowed to go home on weekends?

Yes, resident students will be allowed to leave during the semester. However, Iona canceled fall break and will end the semester before Thanksgiving in part so that the College could limit the volume of students traveling back and forth to different parts of the country. We know limiting exposure helps to prevent potential spread. We are asking everyone to practice good hygiene and take steps to limit the risks for their own health as well as that of their fellow members of the Iona community. If a student travels to a state considered a "hot spot," the student will be responsible for procuring space off campus to quarantine for 14 days before returning to campus.

For details on leaving campus, please refer to Operational Activity section in our Return to Campus Plan.

ACADEMICS

Is there space on campus where students can take an online class?

Yes, students who are on campus and have an online class may use any of the following spaces: Ryan Library, Arrigoni Library, LaPenta Business School atrium and study rooms, Spellman Hall, outside in the quad in front of Cornelia Hall, under a tent in LaPenta Student Union lot, or on Mazzella Field.
 
All students need are earphones or airpods connected to their computer to not disturb others.

Do you have any tips on how to approach and manage taking classes online?

Yes! Please see our Strategies for Online Learning page for helpful advice and resources on how you can create a plan for online study.

I have never taken an online course before. Who will help me transition?

Libraries and Information Technology staff will remain available via phone, email, Zoom or other on-line support. For technical assistance please contact the Help Desk. Tickets placed in the online help desk system will continue to be processed. Help Desk staff will continue to remotely answer (914) 633-2635 during posted hours. On-line resources are available on the IT Resource page. Zoom and teleconferencing information is available here. The librarians are available virtually to assist with your research questions, to help find online resources and all online databases are available. Visit the Library webpage for more information.

I have accommodations to support my learning and now that we are moving to online classes, I need help. Where should I go?

Anyone needing accommodations can find assistance by emailing the Office of Student Accessibility at access@iona.edu. Please provide a phone number for the best number to reach you.

If I don't have a computer to do online learning, what are my options?

If online learning presents a hardship for anyone because they do not have access to a computer, they may email Joanne Steele at jsteele@iona.edu.

FINANCIAL SERVICES

Who should I contact if I have a financial problem?

Student Financial Services is here to answer your questions. The team is working remotely and is available from 8 a.m. until 5 p.m. Monday through Friday. The best way to contact us is via email at sfs@iona.edu or you may contact our call center at (914) 633-2497.

Will I be able to continue my student employment?

Some student employment may continue if the job can be performed remotely. Students should contact their supervisors for more details and receive confirmation in writing approving working remotely. Hours will still be required to be entered into the NextGen system.

Will I get a refund for Spring 2020 Tuition and Fees?

The College continues to provide instructional and administrative services and is committed to delivering a high quality education to our students. Tuition and fees will not be refunded.

Will I get a refund for unspent meal plan dollars?

All unspent meal plan points will be rolled over to the fall 2020 semester as Flex points and can be used both on or off campus. For students who are graduating, unspent meal plan points will be credited automatically to their student accounts and refunded. Since the meal plan is still active, the meal plan credits will be processed at the end of the term.

Will I get a refund for housing for the time Iona’s residence halls were closed during the spring 2020 semester?

The College thanks you for your continued patience as we process a prorated credit for housing charges for students no longer residing on campus this spring semester due to CV-19. The calculated housing credit amount will be offset by any outstanding student account balances that are owed.

The prorated credit will be applied automatically to your account and will be viewable on your Peoplesoft Student Account. You will receive an email when the credit is on your account. The prorated credit will be carried forward to the upcoming summer sessions and/or academic year and used for any future term charges. For students who are graduating or do not enroll in subsequent semesters, funds will be refunded automatically.

How will I receive my credit?

The credit will automatically be applied to your account toward any future billed charges. You do not need to submit a request for the housing credit.

How will my credit adjustment be calculated?

The credit adjustments will be prorated. The full housing semester is 17 weeks in length. Each adjustment will be prorated based on the remaining 8 weeks of the semester after students were required to leave campus. Each student will receive an adjustment of 47% of the original room charges. This adjustment may be offset by scholarship and other awards as noted below.

What will happen if I have an outstanding balance on my account? Will I still receive a credit?

If a student has outstanding charges, the credit adjustment will be offset by the outstanding charges and the credit adjustment will be applied to your account for the remaining difference.

What will happen to my credit if I am receiving financial aid grants for room and board?

Financial aid specifically awarded for room and/or board expenses, such as resident assistant, housing awards or athletic room grants, will be adjusted and could reduce or eliminate any remaining credit balance.

How will I be able to use my credit?

Your credit will automatically be applied toward any future billed charges for the 2020-21 academic year such as tuition, fees, room and board for enrolled students.

When will I receive my credit?

The College appreciates your understanding and patience as we calculate the adjustments. We expect to have the credits applied to your account during the month of May.

Since I am graduating, when and how will I receive my credit as a refund?

Students who appear to be on schedule to graduate this May will automatically receive a refund if they have a credit balance. For students who have elected direct deposit, the funds will be transmitted into your bank account. All others will receive a paper check.

I plan on transferring from Iona College, what will happen to my credit balance?

Students who are planning to transfer out can request a refund if they have a credit balance by submitting a written request to Student Financial Services at sfs@iona.edu or completing the online Refund Request form in your PeopleSoft Student Account at Self Service > Electronic Forms > Student Refund Request Form after the credit has been applied to your account.

DISTRIBUTION OF CARES ACT HIGHER EDUCATION EMERGENCY RELIEF FUND (HEERF) GRANTS

The Coronavirus Aid, Relief, and Economic Security (CARES) Act includes a Higher Education Relief Fund (HEERF). Iona College has been allocated funding to be used for emergency grants to students for expenses related to the disruption of campus operations as a result of the coronavirus. These emergency grants are non-renewable and must be cash awards given directly to students for expenses such as food, housing, course materials, technology, health care and child care.

Minimum Student Eligibility Criteria

  • Filed the Free Application for Federal Student Aid (FAFSA) for the 2019-2020 Academic Year
  • Be a US Citizen or permanent resident
  • Completed verification of the FAFSA data (if required) and received an award letter
  • Maintained Satisfactory Academic Progress
  • Enrolled at the College as of March 13, 2020 for the 2019-2020 year
  • Not enrolled exclusively in online courses before March 13, 2020

Phase I Grants

Initial HEERF grants will be awarded in amounts between $328 and $1,750 to eligible students who received Federal Pell Grant awards in Spring 2020. Federal Pell Grant recipients do not have to apply but do have to attest that they have been financially impacted by COVID-19. Phase I eligible students have all been provided instructions via Iona-provided email and are not required to complete the application in Phase II. We do encourage students to update mailing addresses on PeopleSoft Self Service. The estimated amount of awards in Phase I is approximately 90% of the available funding.

Phase II Grants

Iona College will reserve approximately 10% of funds ($159,000) to provide assistance to Title IV eligible students who were not eligible to receive grant funding or did not receive at least $1,000 in HEERF funds in Phase I. These impacted students may request assistance from the reserved pool and can receive up to a maximum of $1,000 including the amount provided in Phase I. Funds will be awarded on a first come, first serve basis until the funds are fully expended. Eligible students may request assistance on a case-by-case basis by submitting an application certifying to the fact that they have been financially impacted by COVID-19 disruption. The HEERF Application for students can be found here and is available beginning June 16, 2020. Students who received a Federal Pell Grant in the amount of $1,000 or greater for Spring 2020 should not complete the Phase II application but should follow the instructions in the email notification in Phase I above.

Disbursement Timeframe and Receipt of Funds

We expect the Phase I grants to be distributed beginning by early June on a rolling basis. Eligible students will receive a paper check via United States Postal Service mail. The College cannot apply these funds directly to charges on your student account as they must be issued as grants directly to students.

All students who apply must meet the minimum eligibility criteria. Notification to ineligible applicants will be made within 7-10 business days after the application has been received and reviewed.

We will endeavor to distribute checks as quickly as possible, however, due to the high volume, we ask for your patience. Please anticipate a two to four-week processing time.

Please note that HEERF checks that are lost or not cashed within ninety (90) days of issuance will be voided and funds will be returned to the HEERF account unless notified by the recipient within 90 days. Funds in this status will be considered forfeited and made available to other students.

CARES Act Higher Education Emergency Relief Funds Disclosures

August 6, 2020:

  1. Iona College acknowledges that it signed and returned to the U.S. Department of Education (the Department) the Certification and Agreement. Iona College intends to use, no less than 50 percent of the funds received under Section 18004(a)(1) of the CARES Act to provide Emergency Financial Aid Grants to students. In accordance with federal requirements, Iona College is reporting the following information about the distribution of the Higher Education Emergency Financial Aid Grants to Students.
  2. Iona College has been allocated $1,535,457 from the Department pursuant to the Certification and Agreement [for] Emergency Financial Aid Grants to Students.
  3. Grant Amounts by Student: A total of $913,757.44 was disbursed to date (8/6/20).
  4. The estimated total number of students at Iona College who were eligible to participate in programs under Section 484 in Title IV of the Higher Education Act of 1965 is 2,835. Only Title IV eligible students are eligible to receive Emergency Financial Aid Grants to students under Section 18004(a)(1) of the CARES Act.
  5. The total number of students who have received an Emergency Financial Aid Grant to students under Section 18004(a)(1) of the CARES Act as of August 6, 2020 is six hundred eighteen (618).
  6. The method(s) used by Iona College to determine which students receive Emergency Financial Aid Grants and how much they would receive under Section 18004(a)(1) of the CARES Act is as follows:
    • In following the spirit of the CARES ACT, Iona College will utilize approximately 90% ($1.375 million) of the funds received by distributing Higher Education Emergency Relief Fund (HEERF) grants to those demonstrating the greatest financial need as determined by the FAFSA. HEERF grants will be capped at the $1,750 or students’ spring Federal Pell Grant, whichever is less.
    • Iona College will reserve approximately 10% of funds to provide assistance to Title IV eligible students who were not eligible to receive grant funding or did not receive at least $1,000 in HEERF funds in Phase I. These impacted students may request assistance from the reserved pool and can receive up to a maximum of $1,000 including the amount provided in Phase I. Funds will be awarded on a first come, first serve basis until the funds are fully expended. Eligible students may request assistance on a case-by-case basis by submitting an application certifying to the fact that they have been financially impacted by COVID-19 disruption. The HEERF Application for students became available on June 16, 2020.
  7. The instructions, directions, and guidance provided by Iona College to students concerning the Emergency Financial Aid Grants is as follows:
    • In order to receive grant funding, students who meet the criteria under Phase I, an email will be sent on a rolling basis. The student will be required to certify he, she, or they were impacted due to the COVID-19 related disruption such as food, housing, course materials, technology, health care, and child-care expenses. Through this Iona-provided notification, all steps are outlined with the required next steps.
    • In order to receive grant funding, students who meet the criteria under Phase II may apply beginning June 16, 2020. The student will be required to describe how they were financially impacted and certify he, she, or they were impacted due to the COVID-19 related disruption such as food, housing, course materials, technology, health care, and child-care expenses. Through this Iona-provided application, all steps are outlined with the required next steps.

DIPLOMAS FOR JANUARY CONFERRALS

I graduated in December 2019 and expected to pick up my diploma in person. How will I receive it now?

As a result of the current pandemic, we will be mailing all diplomas for January conferrals. Please ensure that we have your correct mailing address. You can request transcripts here.