Clinical Communication Certificate

A 12 credit post-professional certificate program to increase patient centeredness, humanism in medicine, and to promote effective communication consistent with the current changes in the United States health care system.
Who should consider this program?
  • Physicians
  • Nurses
  • Physical and Occupational Therapists
  • Anyone Transitioning to a Career in Healthcare
  • Nurse Practitioners
  • Speech Language Pathologists
  • Audiologists
  • Social Workers
  • Complementary and Holistic Providers
  • Wellness and Life Coaches
  • Psychologists, Mental Health Counselors
  • Medical Staff
  • Massage, Music, and/or Art, Therapists
  • Health Administrators and Patient Advocates
Did you know?
  • This 12-credit certificate will help bolster your communication with patients to help build your practice - Patients rank effective communication as an essential component of any healthcare relationship. 
  • The certificate will teach techniques and theories for dealing with quiet, private, and fearful patients - Some patients wait until their health provider turns the door knob to leave before revealing the “real” reason for their visit.
  • You will learn how to incorporate new communication techniques including motivational interviewing, listening, and multiculturalism - Learning new communication techniques can improve patient compliance, satisfaction, and trust.
  • Professionals can learn how to deliver bad news to patients, speak with family members, and increase patient satisfaction - Openness, honesty, and trust help build strong healthcare relationships.
  • You can better maintain your patient caseload and reduce the likelihood of malpractice by using more effective communication - An estimated 70 to 80% of medical litigation involves relationship or communication problems (Doctor-Patient Communication). 

Admission Standards

MA, MS, MD, PhD, NP, MBA, PSYD, AUD in a healthcare-related field (e.g., Psychology, Social Work, Physical Therapy, Occupational Therapy, Speech Language Pathology, Audiology, Nursing)
Admission into Communication Sciences Disorder program or related graduate program at Iona College AND 3.0 Minimum GPA.

Clinical Communication Certificate (12 credits total)

CSD 580 Clinical Communication (Required)
  Choose 3 Additional Courses from the List Below:
CSD 581 Communication and Aging
CSD 583 Multiculturalism and Communication
CSD 585 Nonverbal Communication and Listening in the Clinical Setting
CSD 587 Communicating with Families in the Clinical Setting
CSD 588 Case Studies in Communication
CSD 589 Healthcare Interviewing
CSD 590 Barriers to Clinical Communication
CSD 599 Special Topics in Clinical Communication
Please contact Diane Ferrero-Paluzzi, Ph.D., at (914) 633-2053 or for more information about the program.
To apply please contact: Krista Gottlieb in Admissions at