At the Zoom Support Center
users can find support for their individual platform
(Mac, Linux, Windows, Android, or iOS). Support includes how-to articles on features of Zoom such as testing audio, troubleshooting video and browser-based errors, and signing in and joining a meeting.
Also at the Zoom Support Center
are Frequently Asked Questions that serve as first-line support for inquiries.
Users can chat with a Zoom Support Representative from the Zoom Support Center Website.
To initiate a chat session, please follow the steps below:
Navigate to support.zoom.us
From the Zoom Support Center home page, navigate to the blue link titled 'Questions' located at the lower right-hand corner of the screen.
Once you click on the link as shown above, a chat box will expand. A drop down option allows you to choose the department that best serves your needs. This department would be 'Support'. Type your query into the message box as shown below and click 'Start Chatting'.