Sample Competencies

The list below are samples of performance competencies listed with behavioral anchors. The competencies that are marked AE (All Employees) or SO (Supervisors Only) have a direct correlation to the Iona University competencies. In addition, they have been marked with the number that indicates which roles they correlate to.

Adaptability (AE-1)

• Adapts to changes in the work environment
• Manages competing demands
• Accepts criticism and feedback
• Changes approach or method to best fit the situation

Analytical Skills

• Synthesizes complex or diverse information
• Collects and researches data
• Uses intuition and experience to complement data
• Identifies data relationships and dependencies
• Designs workflows and procedures

Attendance & Punctuality

• Schedules time off in advance
• Begins working on time
• Keeps absences within guidelines
• Ensures work responsibilities are covered when absent
• Arrives at meetings and appointments on time

Business Ethics

• Treats people with respect
• Keeps commitments
• Inspires the trust of others
• Works with integrity and ethically
• Upholds organizational values

Business Expertise (SO - 7)

• Competent in required job skills and knowledge
• Exhibits ability to learn and apply new skills
• Keeps abreast of current developments
• Requires minimal supervision
• Displays understanding of how job relates to others
• Uses resources effectively

Coaching & Development (SO - 8)

• Defines responsibilities and expectations
• Sets goals and objectives
• Gives performance feedback
• Motivates for increased results
• Recognizes contributions
• Encourages training and development

Commitment to Mission & Service (AE - 2)

• Follows policies and procedures
• Completes administrative tasks correctly and on time
• Supports organization's goals and values
• Benefits organization through outside activities
• Supports affirmative action and respects diversity

Communications (AE-3)

• Expresses ideas and thoughts verbally
• Expresses ideas and thoughts in written form
• Exhibits good listening and comprehension
• Keeps others adequately informed
• Selects and uses appropriate communication methods

Conflict Resolution

• Encourages open communications
• Confronts difficult situations
• Maintains objectivity
• Keeps emotions under control
• Uses negotiation skills to resolve conflicts

Cooperation

• Establishes and maintains effective relations
• Exhibits tact and consideration
• Displays a positive outlook and pleasant manner
• Offers assistance and support to co-workers
• Works cooperatively in group situations
• Works actively to resolve conflicts

Cost Consciousness

• Works within approved budget
• Conserves organizational resources
• Develops and implements cost-saving measures
• Contributes to profits and revenue

Customer Service

• Displays courtesy and sensitivity
• Manages difficult or emotional customer situations
• Meets commitments
• Responds promptly to customer needs
• Solicits customer feedback to improve service

Delegation

• Delegates work assignments
• Matches the responsibility to the person
• Gives authority to work independently
• Sets expectations and monitors delegated activities
• Provides recognition for results

Dependability

• Responds to requests for service and assistance
• Follows instructions, responds to management direction
• Takes responsibility for own actions
• Commits to doing the best job possible
• Keeps commitments
• Meets attendance and punctuality guidelines

Design

• Generates creative solutions
• Translates concepts and information into images
• Applies design principles
• Uses feedback to modify designs
• Demonstrates attention to detail

Diversity & Inclusion (SO - 9)

• Demonstrates knowledge of EEO policy
• Shows respect and sensitivity for cultural differences
• Educates others on the value of diversity
• Promotes a harassment-free environment
• Builds a diverse workforce

Initiative & Innovation (AE - 4)

• Undertakes self-development activities
• Seeks increased responsibilities
• Looks for and takes advantage of opportunities
• Displays original thinking and creativity
• Meets challenges with resourcefulness
• Generates suggestions for improving work

Leadership (SO - 10)

• Exhibits confidence in self and others
• Inspires respect and trust
• Reacts well under pressure
• Motivates others to perform well

Managing People

• Provides direction and gains compliance
• Includes subordinates in planning
• Takes responsibility for subordinates' activities
• Makes self available to subordinates
• Provides regular performance feedback
• Develops subordinates' skills and encourages growth

Oral Communications

• Speaks clearly and persuasively
• Listens and gets clarification
• Responds well to questions
• Demonstrates group presentation skills
• Participates in meetings

Personal Appearance

• Dresses appropriately for position
• Keeps self well-groomed

Planning & Organization (AE - 5)

• Prioritizes and plans work activities
• Uses time efficiently
• Plans for additional resources
• Integrates changes smoothly
• Sets goals and objectives
• Works in an organized manner

Problem Solving & Decision Making (AE - 6)

• Gathers and analyzes information skillfully
• Develops alternative solutions
• Resolves problems in early stages
• Displays willingness to make decisions
• Exhibits sound and accurate judgment
• Supports and explains reasoning for decisions
• Includes appropriate people in decision-making process

Project Management

• Develops project plans
• Coordinates projects
• Communicates changes and progress
• Completes projects on time and budget
• Manages project team activities

Quality

• Demonstrates accuracy and thoroughness
• Displays commitment to excellence
• Looks for ways to improve and promote quality
• Applies feedback to improve performance
• Monitors own work to ensure quality

Quality Management

• Fosters quality focus in others
• Sets clear quality requirements
• Measures key outcomes
• Solicits and applies customer feedback
• Improves processes, products, and services

Quantity

• Meets productivity standards
• Completes work in timely manner
• Strives to increase productivity
• Works quickly
• Achieves established goals

Recruitment & Staffing

• Utilizes recruitment sources
• Exhibits sound interviewing skills
• Presents positive, realistic view of the organization
• Analyzes and forecasts staffing needs
• Makes quality hiring decisions

Safety & Security

• Observes safety and security procedures
• Determines appropriate action beyond guidelines
• Uses equipment and materials properly
• Reports potentially unsafe conditions

Sales Skills

• Achieves sales goals
• Overcomes objections with persuasion and persistence
• Initiates new contacts
• Maintains customer satisfaction
• Maintains records and promptly submits information

Team Leadership

• Fosters team cooperation
• Defines team roles and responsibilities
• Supports group problem solving
• Ensures progress toward goals
• Acknowledges team accomplishments

Teamwork

• Balances team and individual responsibilities
• Exhibits objectivity and openness to others' views
• Gives and welcomes feedback
• Contributes to building a positive team spirit
• Puts success of team above own interests

Use of Technology

• Demonstrates required skills
• Adapts to new technologies
• Troubleshoots technological problems
• Uses technology to increase productivity
• Keeps technical skills up to date

Written Communications

• Writes clearly and informatively
• Edits work for spelling and grammar
• Varies writing style to meet needs
• Presents numerical data effectively

Problem Solving & Decision Making (AE - 6)

• Gathers and analyzes information skillfully
• Develops alternative solutions
• Resolves problems in early stages
• Displays willingness to make decisions
• Exhibits sound and accurate judgment
• Supports and explains reasoning for decisions
• Includes appropriate people in decision-making process

Project Management

• Develops project plans
• Coordinates projects
• Communicates changes and progress
• Completes projects on time and budget
• Manages project team activities

Quality

• Demonstrates accuracy and thoroughness
• Displays commitment to excellence
• Looks for ways to improve and promote quality
• Applies feedback to improve performance
• Monitors own work to ensure quality

Quality Management

• Fosters quality focus in others
• Sets clear quality requirements
• Measures key outcomes
• Solicits and applies customer feedback
• Improves processes, products, and services

Quantity

• Meets productivity standards
• Completes work in timely manner
• Strives to increase productivity
• Works quickly
• Achieves established goals

Recruitment & Staffing

• Utilizes recruitment sources
• Exhibits sound interviewing skills
• Presents positive, realistic view of the organization
• Analyzes and forecasts staffing needs
• Makes quality hiring decisions

 

Safety & Security

• Observes safety and security procedures
• Determines appropriate action beyond guidelines
• Uses equipment and materials properly
• Reports potentially unsafe conditions

Sales Skills

• Achieves sales goals
• Overcomes objections with persuasion and persistence
• Initiates new contacts
• Maintains customer satisfaction
• Maintains records and promptly submits information

Team Leadership

• Fosters team cooperation
• Defines team roles and responsibilities
• Supports group problem solving
• Ensures progress toward goals
• Acknowledges team accomplishments

Teamwork

• Balances team and individual responsibilities
• Exhibits objectivity and openness to others' views
• Gives and welcomes feedback
• Contributes to building a positive team spirit
• Puts success of team above own interests

Use of Technology

• Demonstrates required skills
• Adapts to new technologies
• Troubleshoots technological problems
• Uses technology to increase productivity
• Keeps technical skills up to date

Written Communications

• Writes clearly and informatively
• Edits work for spelling and grammar
• Varies writing style to meet needs
• Presents numerical data effectively