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Sample Competencies

The list below are samples of performance competencies listed with behavioral anchors. The competencies that are marked AE (All Employees) or SO (Supervisors Only) have a direct correlation to the Iona College competencies. In addition, they have been marked with the number that indicates which roles they correlate to.
 

Adaptability (AE-1)
  • Adapts to changes in the work environment
  • Manages competing demands
  • Accepts criticism and feedback
  • Changes approach or method to best fit the 
situation
Analytical Skills
  • Synthesizes complex or diverse information
  • Collects and researches data
  • Uses intuition and experience to complement data
  • Identifies data relationships and dependencies
  • Designs workflows and procedures 
Attendance & Punctuality
  • Schedules time off in advance
  • Begins working on time
  • Keeps absences within guidelines
  • Ensures work responsibilities are covered when absent
  • Arrives at meetings and appointments on time 
Business Ethics
  • Treats people with respect
  • Keeps commitments
  • Inspires the trust of others
  • Works with integrity and ethically
  • Upholds organizational values
Business Expertise (SO - 7)
Competent in required job skills and knowledge
  • Exhibits ability to learn and apply new skills
  • Keeps abreast of current developments
  • Requires minimal supervision
  • Displays understanding of how job relates to others
  • Uses resources effectively
Coaching & Development (SO - 8)

Defines responsibilities and expectations
  • Sets goals and objectives
  • Gives performance feedback
  • Motivates for increased results
  • Recognizes contributions
  • Encourages training and development 


Commitment to Mission & Service (AE - 2)
  • Follows policies and procedures
  • Completes administrative tasks correctly and on time
  • Supports organization's goals and values
  • Benefits organization through outside activities
  • Supports affirmative action and respects diversity
Communications (AE-3)
  • Expresses ideas and thoughts verbally
  • Expresses ideas and thoughts in written form
  • Exhibits good listening and comprehension
  • Keeps others adequately informed
  • Selects and uses appropriate communication methods
Conflict Resolution
  • Encourages open communications
  • Confronts difficult situations
  • Maintains objectivity
  • Keeps emotions under control
  • Uses negotiation skills to resolve conflicts
Cooperation
  • Establishes and maintains effective relations
  • Exhibits tact and consideration
  • Displays positive outlook and pleasant manner
  • Offers assistance and support to co-workers
  • Works cooperatively in group situations
  • Works actively to resolve conflicts
Cost Consciousness
  • Works within approved budget
  • Conserves organizational resources
  • Develops and implements cost saving measures
  • Contributes to profits and revenue
Customer Service
  • Displays courtesy and sensitivity
  • Manages difficult or emotional customer situations
  • Meets commitments
  • Responds promptly to customer needs
  • Solicits customer feedback to improve service
Delegation
  • Delegates work assignments
  • Matches the responsibility to the person
  • Gives authority to work independently
  • Sets expectations and monitors delegated activities
  • Provides recognition for results
Dependability
  • Responds to requests for service and assistance
  • Follows instructions, responds to management direction
  • Takes responsibility for own actions
  • Commits to doing the best job possible
  • Keeps commitments
  • Meets attendance and punctuality guidelines


Design
  • Generates creative solutions
  • Translates concepts and information into images
  • Applies design principles
  • Uses feedback to modify designs
  • Demonstrates attention to detail
Diversity & Inclusion (SO - 9)
  • Demonstrates knowledge of EEO policy
  • Shows respect and sensitivity for cultural 
differences
  • Educates others on the value of diversity
  • Promotes a harassment-free environment
  • Builds a diverse workforce
Initiative & Innovation (AE - 4)
  • Undertakes self-development activities
  • Seeks increased responsibilities
  • Looks for and takes advantage of opportunities
  • Displays original thinking and creativity
  • Meets challenges with resourcefulness
  • Generates suggestions for improving work
Leadership (SO - 10)
  • Exhibits confidence in self and others
  • Inspires respect and trust
  • Reacts well under pressure
  • Motivates others to perform well
Managing People
  • Provides direction and gains compliance
  • Includes subordinates in planning
  • Takes responsibility for subordinates' activities
  • Makes self available to subordinates
  • Provides regular performance feedback
  • Develops subordinates' skills and encourages growth
Oral Communications
  • Speaks clearly and persuasively
  • Listens and gets clarification
  • Responds well to questions
  • Demonstrates group presentation skills
  • Participates in meetings
Personal Appearance
  • Dresses appropriately for position
  • Keeps self well groomed
Planning & Organization (AE - 5)
  • Prioritizes and plans work activities
  • Uses time efficiently
  • Plans for additional resources
  • Integrates changes smoothly
  • Sets goals and objectives
  • Works in an organized manner


Problem Solving & Decision Making (AE - 6)
  • Gathers and analyzes information skillfully
  • Develops alternative solutions
  • Resolves problems in early stages
  • Displays willingness to make decisions
  • Exhibits sound and accurate judgment
  • Supports and explains reasoning for decisions
  • Includes appropriate people in decision making process
Project Management
  • Develops project plans
  • Coordinates projects
  • Communicates changes and progress
  • Completes projects on time and budget
  • Manages project team activities
Quality
  • Demonstrates accuracy and thoroughness
  • Displays commitment to excellence
  • Looks for ways to improve and promote quality
  • Applies feedback to improve performance
  • Monitors own work to ensure quality
Quality Management
  • Fosters quality focus in others
  • Sets clear quality requirements
  • Measures key outcomes
  • Solicits and applies customer feedback
  • Improves processes, products, and services
Quantity
  • Meets productivity standards
  • Completes work in timely manner
  • Strives to increase productivity
  • Works quickly
  • Achieves established goals
Recruitment & Staffing
  • Utilizes recruitment sources
  • Exhibits sound interviewing skills
  • Presents positive, realistic view of the organization
  • Analyzes and forecasts staffing needs
  • Makes quality hiring decisions
Safety & Security
  • Observes safety and security procedures
  • Determines appropriate action beyond guidelines
  • Uses equipment and materials properly
  • Reports potentially unsafe conditions
Sales Skills
  • Achieves sales goals
  • Overcomes objections with persuasion and 
persistence
  • Initiates new contacts
  • Maintains customer satisfaction
  • Maintains records and promptly submits information


Team Leadership
  • Fosters team cooperation
  • Defines team roles and responsibilities
  • Supports group problem solving
  • Ensures progress toward goals
  • Acknowledges team accomplishments
Teamwork
  • Balances team and individual responsibilities
  • Exhibits objectivity and openness to others' views
  • Gives and welcomes feedback
  • Contributes to building a positive team spirit
  • Puts success of team above own interests
Use of Technology
  • Demonstrates required skills
  • Adapts to new technologies
  • Troubleshoots technological problems
  • Uses technology to increase productivity
  • Keeps technical skills up to date
Written Communications
  • Writes clearly and informatively
  • Edits work for spelling and grammar
  • Varies writing style to meet needs
  • Presents numerical data effectively 
Problem Solving & Decision Making (AE - 6)
  • Gathers and analyzes information skillfully
  • Develops alternative solutions
  • Resolves problems in early stages
  • Displays willingness to make decisions
  • Exhibits sound and accurate judgment
  • Supports and explains reasoning for decisions
  • Includes appropriate people in decision making process
Project Management
  • Develops project plans
  • Coordinates projects
  • Communicates changes and progress
  • Completes projects on time and budget
  • Manages project team activities
Quality
  • Demonstrates accuracy and thoroughness
  • Displays commitment to excellence
  • Looks for ways to improve and promote quality
  • Applies feedback to improve performance
  • Monitors own work to ensure quality
Quality Management
  • Fosters quality focus in others
  • Sets clear quality requirements
  • Measures key outcomes
  • Solicits and applies customer feedback
  • Improves processes, products, and services
Quantity
  • Meets productivity standards
  • Completes work in timely manner
  • Strives to increase productivity
  • Works quickly
  • Achieves established goals
Recruitment & Staffing
  • Utilizes recruitment sources
  • Exhibits sound interviewing skills
  • Presents positive, realistic view of the organization
  • Analyzes and forecasts staffing needs
  • Makes quality hiring decisions


Safety & Security
  • Observes safety and security procedures
  • Determines appropriate action beyond guidelines
  • Uses equipment and materials properly
  • Reports potentially unsafe conditions
Sales Skills
  • Achieves sales goals
  • Overcomes objections with persuasion and 
persistence
  • Initiates new contacts
  • Maintains customer satisfaction
  • Maintains records and promptly submits information
Team Leadership
  • Fosters team cooperation
  • Defines team roles and responsibilities
  • Supports group problem solving
  • Ensures progress toward goals
  • Acknowledges team accomplishments
Teamwork
  • Balances team and individual responsibilities
  • Exhibits objectivity and openness to others' views
  • Gives and welcomes feedback
  • Contributes to building a positive team spirit
  • Puts success of team above own interests
Use of Technology
  • Demonstrates required skills
  • Adapts to new technologies
  • Troubleshoots technological problems
  • Uses technology to increase productivity
  • Keeps technical skills up to date
Written Communications
  • Writes clearly and informatively
  • Edits work for spelling and grammar
  • Varies writing style to meet needs
  • Presents numerical data effectively