Student Health Insurance FAQs

The plan is offered through Aetna Life Insurance Company (Aetna) Preferred Provider Organization (PPO)

The Student Health Insurance Plan is fully compliant with the Affordable Care Act and provides coverage for: 

• Laboratory Services, Emergency Services, Prescription Drugs, Mental Health and Substance Use Disorders, Maternity
• Care, Pediatric Services including Oral and Vision Care, Rehabilitative and Habilitative Services and Devices,
• Ambulatory Patient Services, Preventive & Wellness Services and Hospitalization. To view a full copy of the plan, go to: https://www.aetnastudenthealth.com  

Yes. All enrolled students may use the Student Health Services. Keep in mind that any blood work or cultures we send to the local laboratory will be billed to your insurance company by the lab. You will want to confirm that services provided by the laboratory will be covered under your plan in order to avoid out-of-pocket expenses.

Yes. You must complete a waiver each year you are enrolled at Iona University.

If your family's coverage changes due to a change in employment such as reduction of hours or termination, student aging off parent's plan, or some other change in circumstance, you can enroll in the student health insurance plan. Aetna Student Health must receive notice and premium payment within 60 days of the loss of coverage by accessing www.aetnastudenthealth.com, select your school, select Enroll and follow instructions or by calling customer service (866)-381-1529. The effective date of your coverage will depend on the date of the event.

Yes. The insurance provides annual coverage, effective August 1 through July 31 of the following year. It also provides coverage while on break.

No. You may not purchase the insurance for one semester only.

No. A change during the plan year (August 1 through July 31 of the following year) does not require a new waiver.

Pediatric dental services are covered up through age 18. Once a member turns 19 years old the plan does not cover dental services except for care or treatment due to an accidental injury, or dental care or treatment necessary due to congenital diseases.

Under the Pediatric Vision Services, one (1) routine eye exam is covered through age 18. Once the member turns 19 years old the plan does not cover adult vision services.

No. The plan is for the individual student only.

ID cards are available online through www.aetnastudenthealth.com . Choose your school and click on “Get your ID card”.  ID cards are also available on the Aetna Health app. Text “STUDENT” to 90156 for a link to download the app or download the app directly from AppStore or Google Play Store.

• Questions about enrollment or waiver process: Contact Aetna Customer Service at (866) 381‐1529
• Questions about whether your waiver has been received by Iona University: Contact Student Financial Services at: (914) 633-2497 or sfs@iona.edu  
• Questions about claims and benefits: Contact Aetna Customer Services at (866) 381‐1529 or log into your account to view claims

The requirement applies to all full-time undergraduate students (domestic and international) taking 12 or more credits and all international graduate students taking 9 or more credits.

Aetna will review the insurance provided to ensure it meets the Affordable Care Act requirements and will determine if the insurance would be valid in the state of New York and accepted by providers.

All undergraduate students taking 12 or more credits should go to https://www.aetnastudenthealth.com and start by finding your school. Once on the Iona University landing page, go to the Waive section of the page. For students who will be opting out of the school insurance, please have your current insurance information card available. This information will be needed to complete your online waiver.

No, all full-time undergraduate and international graduate students are automatically enrolled into the plan, unless they have an approved waiver.

Iona University's student bill will include a charge at the beginning of the fall semester and spring semesters. If a student has an approved waiver, Iona will remove the charge from the student's account. Please note that students only have to submit their waiver at the beginning of the academic year. For the spring semester, the process will be opened to newly enrolled spring semester students only. Information on rates can be found here: https://www.iona.edu/offices/student-financial-services/costs-attendance