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  • What Is Zoom?

    Zoom is a cloud-based video conferencing tool that combines the ability to virtually meet across platforms and devices with the opportunity for meeting hosts (instructors) to collaborate with participants (students) through application and desktop sharing, high definition audio and video transmission, and web-based chat. For more information, please visit zoom.us
  • Who at Iona College Uses Zoom?

    Only Video Conference courses offered at the Hagan School of Business use Zoom.
  • How to Join a Zoom Meeting

    Zoom “participants” (students) attend the virtual meeting, which is led by the “host” (instructor).

    First Time Set-Up:

    Step 1:  Click on the meeting link as instructed by your Professor. This link may be posted to the course Blackboard or may arrive to your Iona inbox.

    Once you click on the link as a first time user, you will be prompted to install the application software.

    Step 2: Choose to save the file as indicated above.

    Step 3: Access the saved file and launch it.

    Step 4: The application will install. Once the application installs, you will be prompted to enter a name to use when you enter the meeting.

    The next time(s) you click on a Zoom meeting link in, you will just be prompted to launch the meeting in the Zoom software application as shown below:

    You will enter the meeting automatically at this stage and be prompted to check your audio and video as shown below. Please click on the green button to Join Audio.
  • Virtual Classroom Tips

    To raise your hand

    1. Navigate to 'Participants' on your toolbar at the bottom of the session:
    2. Select 'Raise Hand':

    To chat with instructor

    1. Navigate to 'Chat' on your toolbar at the bottom of the session:
    2. A chat box will open for you to type into:
  • Test Your Audio/Video

    It is highly recommended that you test your audio and video every Zoom session. To test your audio and video, navigate to your toolbar at the bottom of your Zoom application as shown below and click on 'Settings'.

    Testing Audio

    1. Use the menu on the left of the settings window to navigate to the 'Audio' options.
    2. Select the 'Test Speaker' blue button. A piece of music should play out of your speakers.
    3. Hit ‘Test Mic’ blue button, speak clearly into your microphone to record a short test. The test recording will play itself out of your speakers.

    Testing Video

    1. Use the menu on the left of the settings window to navigate to the 'Video' options.
    2. Using the dropdown menu, make sure the camera you want to use is selected.
    3. A preview of the camera should appear in the options window as shown below.
  • Support

    At the Zoom Support Center users can find support for their individual platform (Mac, Linux, Windows, Android, or iOS). Support includes how-to articles on features of Zoom such as testing audio, troubleshooting video and browser-based errors, and signing in and joining a meeting.

    Also at the Zoom Support Center are Frequently Asked Questions that serve as first-line support for inquiries.

    Chat Support

    Users can chat with a Zoom Support Representative from the Zoom Support Center Website.

    To initiate a chat session, please follow the steps below:
    1. Navigate to support.zoom.us
    2. From the Zoom Support Center home page, navigate to the blue link titled 'Questions' located at the lower right-hand corner of the screen.
    3. Once you click on the link as shown above, a chat box will expand. A drop down option allows you to choose the department that best serves your needs. This department would be 'Support'. Type your query into the message box as shown below and click 'Start Chatting'.