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Clinical Communication Certificate

Designed specifically for physicians, nurses, social workers, and anyone with a career that intersects with healthcare, the courses in this 12-credit post-professional certificate program have been carefully curated to increase patient centeredness, foster humanism in medicine, and promote effective communication consistent with the U.S. healthcare system.

Patients rank effective communication as essential.
Learning best practices for communicating with patients is key to strengthening relationships and building your practice.

  • Open door IconHelp Patients Open Up
    Some patients wait until their health provider turns the door knob to leave before revealing the “real” reason for their visit. Learn techniques for dealing with shy patients and providing a communication environment that helps shy patients be more vocal.
  • Handshake IconDeliver News Effectively
    Openness, honesty, and trust help build strong healthcare relationships. Learn how to deliver difficult news to patients, speak with family members, and increase patient satisfaction.
  • Tree icon IconIncorporate new communication techniques
    Learn how to use motivational interviewing, deep listening, multicultural awareness and other new techniques to improve compliance, satisfaction and trust.

Admission Standards

Admission for this certificate is based on either of the following criteria:

  1. Admission into the Communication Sciences Disorder program or related graduate program at Iona College and 3.0 Minimum GPA.
  2. MA, MS, MD, Ph.D., NP, MBA, PSYD, AUD in a healthcare-related field such as Audiology, Nursing, Occupational Therapy, Psychology, Social Work or Speech Language Pathology.